Helping customers in Sinhala, Singlish, English and Tamil
How multilingual customer support benefits from the customer's language and your own business knowledge.
Customers write the way they speak
In Sri Lankan WhatsApp chats, one enquiry might be in Sinhala script and the next in Singlish. Another customer may switch between English and Tamil. A rigid script can make a helpful business sound distant, even when its information is correct.
A multilingual AI assistant should follow the customer's current language style, answer the actual question, and avoid repeatedly introducing itself. It should ask at most one useful follow-up question.
Knowledge beats translation alone
The biggest challenge is not translating a greeting. It is giving the correct price, colour, service hours, order requirements or delivery conditions in a language the customer understands. The saved business catalogue and FAQs should remain the source of truth.
WhatBiz supports AI replies to incoming text enquiries in several languages and mixed-language conversations when possible. Real wording and accuracy vary by context, so businesses should test their most common customer questions before relying on the assistant.
Build your own reply style
Create a small FAQ library using common customer terms. Add your business-specific tone, and test responses for confusing language mixes. Short answers with a relevant next question often make conversations smoother than long, sales-heavy messages.
Start at https://app.whatbizai.com/login?mode=signup to create a workspace and explore the current trial, subject to eligibility.